News
See the latest news about Customer Facing Solutions.
News Stories
March 2012
Self Bag Tagging at London City Airport (46 kb)
December 2011
Qantas - Faster, Smarter Check-In Launches Across the Tasman (725 kb)
November 2011
Selecting snow tires at Canadian Tire now easier with new IBM kiosk (731 kb)
October 2011
London Heathrow Airport and ARINC Roll Out New Check-in Kiosks at Terminals 1, 3 and 4 (648 kb)
September 2011
Air Canada: On a never-ending push to make life simpler for the customer (632 kb)
IBM at Future Travel Experience (94 kb)
May 2011
IBM Helps Jetstar Offer Mobile SMS Boarding to Passengers (1425 kb)
CETW: IBM's accessible kiosk performs a variety of tasks (1623 kb)
March 2011
Hawaiian Revolutionizing Check-In Process at Honolulu (858 kb)
October 2010
Qantas - Next Generation Check-in Coming to Sydney (1142 kb)
June 2010
Etihad launches self service kiosks at home-base (1034 kb)
May 2010
Self Service User Group meeting program (2555 kb)
April 2010
ARINC and IBM secure a Major Contract for Passenger Kiosks at Heathrow Airport (88 kb)
March 2010
Avis to operate self-service kiosks at Sydney Airport (526 kb)
February 2010
bmi checks in with IBM (330 kb)
January 2010
New fit for vending machines - Mark's Work Wearhouse tries new technique to sell its clothes at two GTA locations (489 kb)
November 2009
IBM Developed Air Canada iPhone is now the winner of 'Best Mobile Application' in 2009 Canadian New Media Awards
Mobile Experience Innovation Centre Forum at OCAD
September 2009
2009 Interactive Kiosk Excellence in Globalization Award - IBM (120 kb)
August 2009
Design@IBM Design Gallery - Accessible Travel Kiosk
Air Canada becomes first North American airline to release an App for Apple iPhone and iPod Touch devices
Air Canada releases App for Apple iPhone and iPod Touch devices (386 kb)
IBM Interactive's "The Forbidden City" featured on the "MacBreak Weekly" podcast (1h 13m 30s)
June 2009
The Fully mobilized passenger (139 kb)
Remote Check-in - driving new trends (75 kb)
May 2009
Self Service Excellence Award winner - Indigo Books & Music (763 kb)
January 2009
eSchool News has chosen Under the Microscope as the 'Site of the Week'!
October 2008
Self Service User Group meeting program (3393 kb)
July 2008
Open standards, business value and cool apps could hasten the mobile-Web future
June 2008
Mobile Applications Practice Overview (136 kb)
May 2008
Accessible self-service kiosks can help companies innovate (261 k)
Mobilising Passenger Travel (243 k)
April 2008
Accessible Self-service kiosks make air travel easier (40 k)
How-to Guide - Self-Service Check-in at Hotels and Motels (1,831 k)
December 2007
Aloha Airlines Selects IBM (13 k)
December 2007
Proof Of Concept Internet Check-in kiosk with Brussels Airport (203 k)
November 2007
Calgary Health Region 24/7 personnel office (130 k)
October 2007
Jetstar Launches Self Check Kiosks and Web Check-in (577 k)
September 2007
Shopping for Wine? Information and Greeting Card Kiosk Enhances the Experience (578 k)
August 2007
Sky Bridge Check-in Kiosks at Sea-Tac Save Time, Money (578 k)
June 2007
Canadian Grocery Industry RFID Pilot - White Paper: RFID Value Assessment Results (806 k)
May 2007
Self-service Kiosk User Group meeting May 15 - May 16, 2007 (954k)
April 2007
New Passenger Kiosks Speed Travelers at Toronto Pearson International Airport (158 k)
March 2007
IBM Kiosks, Services, Provide Employee Information Access at Calgary Health Region, May 2007 (54 k)
Spring 2007
The progress of the CUSS Project So Far, Spring 2007 (1,659 k)
November 2006
Helsinki-Vantaa International Airport has Implemented New Check-in Kiosks(577 k)
August 2006
IBM Canada Supports the Governor General’s Performing Arts Awards Program (31 k)
July 2006
KAC Launches Express Self Check-in KU System® (233 k)
Spring 2006
Moving to Common Use Self-Service (CUSS), Spring 2006, (478 k)
September 2005
New RFID Centre Opens in Canada (764 k)
Embassy Suites Plans Kiosks in all its Hotels (325 k)
June 2005
Fairmont Reinvents the Check-In Experience with Innovative Kiosk Solution (441 k)
September 2004
Air Canada Expands Web Check-in for All Flights Canada-Wide (59 k)
Hilton Hawaiian Village® Offers Guests Self-Service Hotel Check-In at Honolulu International Airport (645 k)
June 2004
Toronto Hydro goes Wireless (190 k)
The End of the Line (63 k)
April 2004
New Aer Lingus self service check-in initiative at Dublin airport (153 k)
February 2004
IBM, Antenna Design and Jetblue Airways (175 k)
December 2003
Check Out Check-in Kiosks (302 k)
October 2003
British Airways Enables its Customers with IBM Technology (389 k)
Everyone is a Winner at Las Vegas-McCarran (301 k)
October 2002
GulfAir to Introduce Self Service Check-in Kiosks (43 k)
In a First, Vancouver International Airport Deploys New Common Use Self Service "CUSS" Kiosks (47 k)
September 2002
New Customs Program Using Iris Recognition Technology (38 k)
July 2002
IBM and Southwest Airlines to Provide "Rapid Check-in" Kiosks (36 k)